Sales Policy – ZENIGLASN

EFFECTIVE DATE: MARCH 5, 2025

Welcome to ZENIGLASN! Our Sales Policy outlines the terms and conditions related to the purchase of products from our website. By purchasing from ZENIGLASN, you agree to adhere to these terms. Please take a moment to review and understand the details of our policy.

1. PRODUCT AVAILABILITY

At ZENIGLASN, we aim to offer a wide range of high-quality sports equipment. However, product availability may change depending on stock levels and demand. In the event that a product becomes unavailable after your order has been placed, we will notify you immediately and provide you with the following options:

✔ Backordering: If the item is expected to restock soon, we can place the product on backorder and ship it once available.
✔ Substitution: We may offer you a similar product of equal value.
✔ Full Refund: If no alternative is available, we will issue a full refund for the unavailable product.

2. ORDER PROCESSING AND PAYMENT

  • Order Confirmation: Once your order is placed, you will receive an email confirming the details of your purchase. This email serves as acknowledgment of your order but does not constitute acceptance. After your payment is confirmed and your order is ready for shipment, we will send you a shipping confirmation email.
  • Payment Methods: We accept a variety of payment options, including all major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment methods.
  • Pricing: All prices listed on ZENIGLASN are in U.S. dollars (USD). Prices are subject to change, but the price at the time of your order will be the final price charged.
  • Payment Authorization: When you place an order, we authorize your payment method to ensure that sufficient funds are available. However, we will only charge your account once the order is processed and ready for shipment. If your payment is declined, we will notify you promptly, and your order will not be processed until valid payment details are provided.

3. SHIPPING AND DELIVERY

  • Shipping Methods: We offer various shipping options, and shipping costs are calculated during checkout based on the weight, size, and destination of your order.
  • Processing Time: Orders are generally processed within 1-2 business days of receiving your payment. During busy seasons or promotional periods, processing may take longer, and we will notify you if there is a delay.
  • Shipping Time: Once processed, shipping typically takes 5-7 business days for standard shipping within the U.S. Expedited shipping typically takes 2-3 business days.
  • International Shipping: International orders may take longer, depending on the destination country and customs procedures. The shipping costs and delivery times for international orders will be calculated at checkout.

For more details, please refer to our Shipping Policy.

4. RETURNS AND EXCHANGES

We want you to be fully satisfied with your purchase. If you’re not satisfied with your product, you can return or exchange it according to our Return and Exchange Policy. Returns must be made within 30 days of receiving your order, and the items must be in their original condition with all tags, packaging, and accessories intact.

5. PRICE ERRORS

While we strive to ensure accurate pricing, errors may occasionally occur. If a product’s listed price is incorrect, we will notify you and offer the following options:
✔ Correct the price and allow you to continue with your order at the correct price.
✔ Cancel the order and issue a full refund.
We reserve the right to cancel any order based on incorrect pricing and will notify you promptly if this occurs.

6. TAXES AND DUTIES

  • Sales Tax: Sales tax will be applied to orders based on your shipping address. The applicable sales tax will be calculated during checkout and added to your total.
  • Customs Duties and Taxes: International customers are responsible for any customs duties, taxes, or import fees imposed by their country’s authorities. These charges are not included in the price of the product or shipping fees and will be collected by customs upon delivery.

7. GIFT CARDS AND PROMOTIONS

  • Gift Cards: ZENIGLASN offers gift cards that can be redeemed on our website. Gift cards are non-refundable and cannot be redeemed for cash.
  • Promotional Offers: We may offer promotional codes or discounts from time to time. These offers cannot be combined with other discounts unless explicitly stated. Promotions are subject to change and may have specific terms and conditions.

8. CUSTOMER SERVICE AND SUPPORT

We are committed to providing exceptional customer service. If you need help with your order or have questions about our products, our team is here to assist you. Please feel free to contact us with any inquiries, and we will ensure you receive the support you need.

📍 Address: 707 13th St W, Palmetto, Florida
📞 Phone: (941) 729-4119
📧 Email: info@zeniglasn.com
🌎 Website: https://zeniglasn.com

9. CHANGES TO THIS SALES POLICY

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated effective date. By continuing to use our website or making purchases after these changes, you accept the revised terms.