Shipping Policy – ZENIGLASN

EFFECTIVE DATE: MARCH 5, 2025

At ZENIGLASN, we are committed to providing fast, reliable, and cost-effective shipping for all of our customers. This Shipping Policy outlines the shipping methods, costs, and delivery times for orders placed on our website. By purchasing from ZENIGLASN, you agree to the terms set forth in this policy.

1. SHIPPING METHODS AND COSTS

We offer a variety of shipping options to ensure that your products arrive in a timely manner. Shipping costs will be calculated at checkout based on the size, weight, and destination of your order.

Available Shipping Methods:

  • Standard Shipping: Typically takes 5-7 business days for domestic orders within the U.S.
  • Expedited Shipping: Typically takes 2-3 business days for faster delivery.
  • International Shipping: Available to select countries, with delivery times varying depending on the destination country.

Shipping fees will be displayed at checkout before you finalize your order.

2. PROCESSING TIME

  • Order Confirmation: After placing an order, you will receive an email confirming your order details. This email serves as acknowledgment of your order but does not mean your order has been processed. Once payment is confirmed and your order is ready for shipment, you will receive a shipping confirmation email.
  • Processing Time: Orders are generally processed within 1-2 business days after payment confirmation. During busy seasons, such as holidays or special promotions, processing may take a bit longer. If there is a delay, we will notify you promptly.

3. SHIPPING TIME

  • Domestic Shipping: After processing, standard shipping typically takes 5-7 business days for deliveries within the United States. Expedited shipping typically takes 2-3 business days.
  • International Shipping: International orders typically take 7-14 business days to arrive, depending on the destination country. Please note that customs procedures can sometimes cause delays, and ZENIGLASN is not responsible for these delays.

Shipping times are estimates, and we are not responsible for delays caused by external factors like shipping carrier delays, weather conditions, or customs procedures. However, we will keep you informed of any delays as soon as we are aware.

4. TRACKING YOUR ORDER

Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your shipment via the carrier’s website. If you encounter any issues while tracking your order, feel free to contact our customer service team for assistance.

5. SHIPPING INSURANCE

We offer optional shipping insurance for an additional fee. Shipping insurance protects your order against loss, theft, or damage during transit. If you choose to add shipping insurance, your order will be fully covered in case of any issues. We recommend adding insurance to higher-value items to ensure your order is protected.

6. ADDRESS VERIFICATION

Please ensure that the shipping address you provide is accurate and complete. ZENIGLASN is not responsible for delays or issues caused by incorrect or incomplete addresses. If you notice an error in your shipping address after placing your order, please contact us immediately at info@zeniglasn.com to make the necessary corrections.

7. DAMAGED OR LOST PACKAGES

If your order is lost or damaged during shipping, please contact us within 48 hours of receiving your order or after the expected delivery date. We will investigate the issue with the carrier and offer a resolution. If your order is confirmed to be lost or damaged, we will offer a replacement or issue a refund based on the situation. Please keep all packaging materials and take photos of the damaged item(s) to assist with the claims process.

8. INTERNATIONAL SHIPPING

  • Shipping Fees: International shipping fees will be calculated during checkout based on the weight, size, and destination of your order.
  • Customs Duties and Taxes: International customers are responsible for any customs duties, taxes, or import fees that may be imposed by their country’s authorities. These charges are not included in the price of the product or shipping fees and will be collected by customs authorities upon delivery.
  • Customs Delays: ZENIGLASN is not responsible for delays caused by customs procedures. International shipments may be subject to customs processing, which can occasionally delay delivery times.

9. SHIPPING RESTRICTIONS

Certain products may have shipping restrictions due to legal or regulatory requirements. If an item cannot be shipped to your location, we will notify you immediately and provide alternatives, such as a refund or substitution.

10. CHANGES TO THIS SHIPPING POLICY

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date. By continuing to use our website or making purchases after these changes, you accept the revised terms.

11. CONTACT INFORMATION

For any questions or inquiries regarding shipping, please contact us at:

📍 Address: 707 13th St W, Palmetto, Florida
📞 Phone: (941) 729-4119
📧 Email: info@zeniglasn.com
🌎 Website: https://zeniglasn.com